I like to do my general shopping online. Not food, as I still like to do that occasionally, but general items as I never have time to go to actual shops anymore. I normally start at the Nation of Eshops website where there is an Online High street where I like to browse and can find most things I want. Occasionally I go outside this and if I see something I like on twitter, I may check out the shop if they have one. I won’t shop on Amazon or eBay if possible, as I like to “shopsmall” . Small businesses have gone to the trouble of setting up a shop online, and I find the prices are always pretty good as they don’t have to “share” a big chuck of the sale price with anyone else.
But what always surprises me is the speed the orders arrive. Personally I don’t care if it takes more than a few days. Packages often come by registered post or if they are too big for my letter box, and if I’m not home, I can’t get them until the weekend anyway. So what is the hurry? I only get annoyed if I am offered a quicker delivery for an extra charge and then it doesn’t arrive by the date. So now I just never do it. As long as it arrives within a reasonable amount of time I am happy. What do you consider to be a reasonable amount of time? For me it is 7-14 days.
I am MD of a couple of eShops, and customers sometimes buy our products which may be on a 12 week delivery time scale as this should be the longest they should wait. Most of the time they are told this in advance, but sometimes a 5-8 week delivery item is delayed, or we sell out just before they order, and it is always out of our control. These things happen, we communicate with customers, and if they want to cancel the order and try someone where else we understand. But some customers will insist they are entitled to compensation just because they have to “wait”. Really? No wonder so many retailers are going out of business. I value my customers, but I also need them to value my business and staff too. As I pointed out to a customer when I offered to cancel their order if they felt that strongly about the delays, which is better? A product in stock, or a made to order, brand new product? I don’t eat fast food anymore, but when I used to, I always took a look at what was ready made, and made sure I ordered something that was NOT there! I may have had to wait a couple of extra minutes, but my meal was always made to order and FRESH. Sometimes waiting can gives far more benefits than not waiting.
I have in the past had to accept delivery earlier than I want or need. Now if I pay and order something and the company insist I have delivery earlier than I want, I will cancel the order. Speed is not always a good thing.
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